Privacy Policy
Last updated: April 8, 2026
1. Introduction
LoanInNeed is a digital lending platform operated by M/s Sashi Enterprise Limited, a Non-Banking Financial Company (NBFC), committed to upholding the highest standards of data privacy, security, and regulatory compliance. The Company recognizes that the protection of personal information is fundamental to maintaining user trust and ensuring responsible financial services delivery. This Privacy Policy describes how LoanInNeed collects, processes, stores, uses, and discloses personal information obtained through its website, mobile applications, and associated digital platforms (collectively, the “Platform”). This Policy applies to all users, including visitors, applicants, and customers. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2. Legal and Regulatory Framework
LoanInNeed processes personal data in compliance with applicable laws and regulatory guidelines, including:
- Information Technology Act, 2000
- SPDI Rules, 2011
- Digital Personal Data Protection Act, 2023
- RBI guidelines applicable to NBFCs and digital lending platforms
3. Role as Controller of Personal Information
LoanInNeed acts as a data controller (Data Fiduciary) responsible for determining the purpose and means of processing personal information collected through the Platform. In connection with its lending services, LoanInNeed may act independently or jointly with RBI-regulated NBFCs and financial institutions. Personal data is processed strictly for legitimate purposes such as onboarding, identity verification (KYC), credit evaluation, underwriting, fraud prevention, and regulatory compliance. All processing activities are carried out in a lawful, fair, and transparent manner, supported by appropriate technical and organizational safeguards.
4. Information We Collect
LoanInNeed collects only such information as is necessary to provide its services, including:
4.1 Personal and Identity Information
Name, mobile number, email address
- Date of birth, residential address
- PAN, Aadhaar (where permitted by law)
4.2 Financial Information
- Bank account details
- Income and employment information
- Credit history and bureau data
4.3 Technical and Usage Information
- IP address, device identifiers
- Browser type, operating system
- User interaction and behavioral data
Information may be collected directly from users or via authorized third parties such as credit bureaus, KYC agencies, and financial partners.
5. Purpose of Data Processing
Personal information is processed for:
- Customer onboarding and KYC verification
- Creditworthiness assessment and underwriting
- Loan processing, disbursement, and servicing
- Transaction authentication and OTP delivery
- Fraud detection, risk management, and security monitoring
- Customer support and service communication
- Regulatory compliance and reporting
The Company ensures that data is used strictly for defined purposes and not retained beyond what is necessary.
6. Disclosure to Third Parties
LoanInNeed may share personal information with:
- RBI-regulated NBFCs and lending partners
- Credit bureaus and verification agencies
- Payment gateways and banking institutions
- Technology and cloud service providers
All third parties are bound by strict confidentiality and data protection obligations. Information may also be disclosed to regulators, courts, or law enforcement authorities where required by law.
LoanInNeed does not sell or rent personal data to third parties for marketing purposes.
7. Data Security
LoanInNeed implements robust technical, administrative, and physical safeguards to protect personal information, including encryption, access controls, monitoring systems, and periodic security assessments.
While reasonable efforts are made to ensure data security, no system can guarantee absolute protection. Users are responsible for safeguarding their login credentials.
Any suspected security incident may be reported to:
📧[email protected]
The Company will take appropriate remedial actions and notify stakeholders as required under applicable laws.
8. Data Retention
Personal information is retained only for as long as necessary to fulfill business, legal, and regulatory requirements, including obligations under RBI guidelines and applicable laws.
Upon expiry of the retention period, data is securely deleted, anonymized, or archived.
9. User Rights
Users have the right to:
- Access and review their personal data
- Request correction or updates
- Withdraw consent (subject to legal limitations)
- Request deletion where applicable
Requests may be submitted via the contact details below.
10. Grievance Redressal
LoanInNeed has established a grievance redressal mechanism in compliance with applicable regulations.
Grievance Officer: [To be Updated]
📧[email protected]
📍 [Registered Office Address]
All complaints will be addressed within regulatory timelines.
11. Updates to Privacy Policy
LoanInNeed reserves the right to modify this Privacy Policy at any time. Updates will be effective upon publication on the Platform.
12. Contact Information
For any queries regarding this Privacy Policy:
📧[email protected]
🌐www.loaninneed.in